Description of Job Duties:

• Handle customer and supplier concerns; lead the warranty management process; decide about corrective actions; cooperate with root cause analysis, and verify corrective actions; NTF implementation if needed.
• Identify/verify new or changed customer requirements within scope of responsibility and pass information on to Quality Manager (in cooperation with BD, SM, DE, and QM).
• Implement new or changed customer requirements into the organization in cooperation with QM
• Control and/or supervise the compliance with customer requirements (in cooperation with BD, QM, MAN)
• Initiate corrective actions in case of deviations from Specifications (e.g. corrections, arrangement with customer releases, stop of production line, etc.)
• Evaluate statistical data (SPC, rework & scrap) to determine and maintain quality of products
• Prepare and update quality related customer specific and internal documents for APQP and PPAP (e.g., flow charts, control plan, FMEA, MSA, dimensioning report, SPC, etc.) and introduce it to the involved employees; verify PPAPs, dimensional reports, and capability studies
• Support and set up quality related agreements during APQP and PPAP processes with suppliers
• Set up, coordinate, and control rework operations for merchandise parts; supports the set up, coordination and control of rework operations for production parts in accordance with MAN; decides and approves product quality
• Perform internal process audits according to audit plan
• Approve product audit plans; in particular applies economical reasoning
• Prepare all documents for Process Audits required by our customers in cooperation with Sales, BD
• Plan and perform required training in regards to new or changed customer requirements in cooperation with QM and QMA
• Support Quality Technician personnel in writing measuring programs for test equipment and designing of fixtures for test equipment (CMM, Zwick, etc.)
• Work in a harmonious manner, accept supervision and directions, and interact in a cooperative and professional manner with the Management, co-workers, and internal and external customers, staff, vendors, and contractors. 

Education and/or Experience/Qualifications:

• Bachelors Degree in Manufacturing and/or Quality Engineer Certification
• 5 years Quality Engineering or Manufacturing Experience of mechanical or electro/mechanical components
• Practical experience with APQP, PPAP, FMEA, Control Plan, SPC, and MSA
• Customer and/or Supplier Quality Experience
• Experience in Project and Process Management
• Knowledge of Statistical Process Control (SPC)
• Knowledge of IATF16949 Standards
• Experience with team oriented problem-solving methods (8-D method)
• Knowledge of plastic processing
• Practical experience with Coordinate Measuring Machine (CMM) including programming
• Knowledge of statistical and inspection measuring software
• Experience with Blue print reading and Geometric dimensioning and tolerance
• Practical experience with managing significant characteristics
• Strong Communication skills
• Strong Analytical skills

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